Plans
QOOM offers organization-scoped plans sized by number of users and assessment volume. Contact sales for current pricing and plan details specific to your use case.
Trials
Organizations can start with a trial period before committing to a paid plan. During the trial, full functionality is available. Trial length and terms are set at the time of signup.
Payment methods
- Credit/debit card (via Stripe)
- Bank transfer for enterprise accounts (contact sales)
Invoices
Invoices are generated automatically and available to organization administrators in the billing section of the admin interface. Past invoices can be downloaded as PDF.
Changing plans
Organization administrators can change plans from the billing section. Plan changes take effect at the next billing cycle.
Cancellation
To cancel a subscription, organization administrators can cancel from the billing section. Cancellation takes effect at the end of the current billing period. Data is retained according to the organization's retention policy, and the organization can be fully deleted separately if desired.
Refunds
Refund requests are handled case by case. Contact support with the invoice number and reason for the refund request.
Adding or removing users
User seats can be added or removed by an administrator. Changes take effect immediately; billing is prorated at the next cycle.
Taxes
Applicable taxes are added based on the billing address.
Questions
For billing questions not covered here, contact support with your organization name and invoice number where relevant.