Privacy Policy

1. What We Collect

When you use QOOM, we may collect:

• Account information: name, email address, organization, and role.
• Movement data: video recordings and derived metrics uploaded or captured through the platform.
• Usage data: pages visited, features used, timestamps, and device/browser information.
• Subject information: de-identified labels, session metadata, and assessment notes entered by the practitioner.

2. How We Use Your Data

We use collected data to:

• Provide and operate the QOOM platform and its features.
• Process and analyze movement recordings to generate metrics and reports.
• Maintain account security and audit access.
• Improve system accuracy and reliability.
• Communicate with you about your account or platform updates.

3. Data Storage and Security

Your data is stored on secure infrastructure. Video recordings, metrics, and reports are scoped to your organization and are not shared across organizations. We use encryption in transit (HTTPS) and access controls to protect your data.

While we implement reasonable security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

4. Data Sharing

We do not sell your personal data or movement data to third parties. We may share data only in the following circumstances:

• With your explicit consent.
• With infrastructure providers who process data on our behalf (hosting, storage).
• When required by law or legal process.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. Organizations may configure data retention periods. When data is deleted, we make reasonable efforts to remove it from our systems, though backup copies may persist for a limited period.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. If you are in a jurisdiction that provides specific data protection rights (such as the GDPR or CCPA), we will honor those rights to the extent required by applicable law.

7. Contact

For privacy-related questions or requests, contact us at hello@qoom.ai.